Due to the numbers of plants we have available at present, you will only a be able to purchase a maximum quantity of 3 per size of each plant . If you require more than this, you should email us before placing an order, as we may be able to accommodate your requests. A few plants have a "Limited Stock" label next to them. This means that although the plants are available from us, there aren't many of them. If you place an order for such a plant and we have run out of them, we will of course refund the price of the out of stock item and recalculate the shipping for you.
You can order from
The Palm House in several ways.
Form by email or post
If you have any
queries or questions regarding plants, prices or ordering, send
us an email or phone us on 01404 815450 or 07815 673397. Please
leave a message if there is no answer - we are often out in the nursery,
but we promise to get back to you as soon as possible!
shopping cart can be used for all payment methods - just choose
your desired payment method when requested during the checkout process.
If you choose a method other than credit or debit card, we'll get back
to you with any extra information you'll need to make a payment.
|Shipping & Delivery|
Shipping costs are based on the weight of your order. If you use the Shopping Cart, it will automatically calculate the cost of shipping for you and will display the charge on the Shopping Cart page before you need to enter any personal details.
The shopping cart is for the use of Mainland UK customers only with the exception of those in the Scottish Highlands and Grampian as well as the Isle of Wight. We are happy to ship to these regions but a delivery surcharge will be applied. Please contact us directly for a quote before placing an order. .
Due to the high shipping costs associated with sending potted plants we have regrettably been forced to increase our shipping rates slightly. We are absorbing many of the costs of shipping larger plants to keep prices for you as customer as low as possible. The increase is only a modest one given the weight of many consignments we send out, and as always the rate per Kg decreases the more you buy. The best way to check what shipping charge an order will incur is simply to add the items to your cart. The shipping cost is calculated there and then, before you enter any personal information.
The minimum shipping charge is £7.00 (for UK Mainland).
Please contact us with any questions regarding shipping or shipping charges outside of UK Mainland (including Highlands, Grampian and Isle of Wight). We pack all our plants extremely carefully. If you have any questions regarding delivery or packing please contact us.
|We are sure
that you will be delighted with the quality of the plants we send you.
However, if you decide you do not want the plants we have sent, you should
notify us in writing (email or letter), within 7 days of receiving your
order. You can then return the plants to us for a refund of the cost of
the order. Plants must be returned in the condition and packaged in the
manner in which they were supplied, in order to qualify for such a refund.
Due to the high cost of shipping, we are unable to refund shipping charges
if the plants are not defective or not sent in error.
However, if the items we have sent you are defective or incorrect in anyway, you must notify us in writing (email or letter) within 7 days of receiving your order, and we will be happy to either substitute plants, or if this is not suitable, refund all charges, including shipping, on receipt of the incorrect plants. We will refund you in whatever method you used to pay us, and this will done within 7 days of us receiving the returned plants.
If your package is damaged upon receipt, you must notify us immediately and retain the damaged packaging, which will be needed as evidence when pursuing compensation. We cannot accept liability for delay or damage to the plants by influences beyond the carriers control.
The purchase of a plant, or placement of an order, implies acceptance of these terms.
Please don't be put off by the language of the statement above - we are legally obliged to provide this information, and in practice we are more than happy to discuss any problems you might have with the plants we have sent you :-)
|Non - UK Mainland Customers|
Shopping Cart is intended for the use of UK Mainland customers only. The
shipping charges stated here are for UK Mainland customers only.
For shipping enquiries to mainland Europe please email us directly. All payments using Credit/Debit cards and Bank Transfers must be made in GBP (£).
|How the Shopping Cart works...|
The Shopping Cart is hosted on a different server to The Palm House website, and run by a company called Mal's E-Commerce, but it appears in the same window as all the other Palm House webpages.
You can view your Shopping Cart at any time by clicking on the "Shopping Cart" icon at the top right of all our pages.
Cart is very self-explanatory, but if you would like some information
on using it, please read below.